How should I clean my window coverings?
You will find detail cleaning instructions inside the Care and Cleaning section of this Website.
Where can I have my window coverings repaired?
For warranty and/or repair service, contact the dealer from whom you purchased the product. The dealer will work with the fabricator who assembled the product to promptly repair and/or replace any defective parts or components.
How do I measure for an inside mount?
Measure the width inside the window opening at the top, middle and bottom. The top measurement is critical because the headrail must fit! Record the actual dimension of the shortest width to the nearest one eighth of an inch.
Measure the height inside the window opening at left, center and right. Record the actual dimension of the shortest height to the nearest one eighth of an inch. Also measure the window on it’s diagonals. If the two diagonal dimensions are not exactly the same, it may be necessary to specify an outside mount for optimal fit, light control and privacy.
The ordered width should ensure a precise fit for the headrail and allow proper operation of the shade. If widths of the window vary, order the minimum width if necessary to allow the shade to raise and lower properly.
The ordered height should ensure clean operation at the base of the window as well as provide maximum privacy and light control.
Be sure the window opening is deep enough to install the mounting bracket.
How do I measure for an outside mount?
Measure the desired width and height. To minimize light leakage, the shade should overlap the window opening at least 2″ on each side and at the bottom.
When measuring the height, take into account the requirements for mounting the bracket attachment.
Can I have my shades cut down?
Some products may be cut down, however there are certain limitations with fabrics, lift systems, cord routes and size in general. You will need to contact the dealer and they in turn will communicate with their fabricator to see what can be done.